Accessibility statement for Register to Apply for US Global Entry

This website is run by Border Force, a law enforcement command within Home Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate the website using just a keyboard
  • navigate the website using speech recognition software
  • listen to the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet (opens in new tab) has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • there is no way to change the session timeout, which is fixed at 20 minutes and there is no warning when it's about to expire
  • the Convictions page requires horizontal scrolling for some answers on narrow screens when the font size is increased to 150% or more
  • the Other names page uses the same headings and control labels for different names
  • the Check your answers page uses previously unseen terms

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact geinbox@homeoffice.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (opens in new tab)

Technical information about this website’s accessibility

Border Force is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard (opens in new tab), due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

We plan to address all of the problems below and be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard by November 2020.

On the Convictions page, horizontal scrolling is required on narrow screens when the font size is increased to 150% or more, and the has had more than one conviction. This fails WCAG 2.1 success criterion 1.4.4 (resize text).

On the Other names page, headings and controls are the same for different names. On the Check your answers page table headings use unfamiliar wording. These fail WCAG 2.1 success criterion 2.4.6 (headings and labels).

Session timeout is not adjustable. This fails WCAG 2.1 success criterion 2.2.1 (timing adjustable).

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

At this time, all content is within the scope of the accessibility regulations.

How we tested this website

This website was last tested in March 2020. Each page was manually checked by a member of our service team for conformance to level AA of the Web Content Accessibility Guidelines version 2.1.

They were also tested using the following assistive technologies:

  • JAWS 18 or later (Internet Explorer 11)
  • ZoomText 10.11 or late (Internet Explorer 11)
  • Dragon NaturallySpeaking 11 or later (Internet Explorer 11)
  • NVDA 2016 or later (Mozilla Firefox latest)
  • VoiceOver 7.0 or later (Safari on iOS 13 and macOS 10.14)

What we’re doing to improve accessibility

We plan to address all of the problems listed in the Non accessible content section and be fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard by November 2020.

This statement was prepared on Friday 21st August 2020. It was last reviewed on Wednesday 30th September 2020.